Return/Refunds & Exchange Policy

Return/Refunds

Shoppers can return all  products within 14 days of the shipment delivery date as long as the item is in resalable condition (unless specifically defined on the item page itself). Once the item(s) is/are received and the condition of the return is verified, a refund will be processed. 

Shipping & Handling is not refunded.

The customer is responsible for returning the item themselves.

If a return is sent by a customer without prior notification and authorization then the package will be refused and returned to sender.

 

Exchanges

If a item, such as clothing is shipped in the correct color and size but a customer would like to change the size or color then it may be exchanged if it is still within the 14 days of the delivery date. The item needs to be still in sell-able condition as the item will be verified before the exchange is shipped.

The customer is responsible for returning the item themselves for exchanges.

The new order change shipped to the customer will not have additional shipping and handling.

Any exchange request after the first may have a additional charges.

 

No exemptions will be made for exchanges or refunds.

 

For requests, information or questions please contact us via email.

cs@vistashops.com

Monday - Friday

10am - 5pm Central Time 

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